Role
Understand customer and revenue situations and choose bounded next steps without receiving broad CRM or ERP credentials.
Agent Pack
Sales Agent
A reusable departmental Agent for customer, opportunity, order, and revenue situations across governed business capabilities.
Capabilities
Representative capabilities include Retrieve Customer, Retrieve Opportunity, Retrieve Sales Order, Explain Order Exception, and governed follow-up.
Cross-system execution
The Agent can reason over portable business capabilities while Application Packs resolve the target systems that implement them.
First-release status
An at-risk customer/revenue scenario is the representative demo; complete Agent Pack runtime qualification remains part of r12.
Autonomize your business
Start with one meaningful business capability.
Choose the outcome, systems and guardrails. Autonomy governs the execution.