Outcome measures
Track completion, correctness, business impact and verified results.
Autonomous Workforce
Measure whether autonomous Workers deliver reliable business outcomes—not merely whether an agent produced a response.
Track completion, correctness, business impact and verified results.
Track policy adherence, approval use, exceptions and boundary violations.
Track reliability, timeliness, cost and escalation patterns.
Use evidence to retrain, reconfigure, requalify, restrict or replace the implementation.
Start with real business work
Bring a business process, an existing agent initiative or an application landscape. Start with a bounded outcome and expand deliberately.