Responsibility→Capability→Governed Action→Outcome
Autonomy Capabilities
What can your digital workforce do?
Capabilities describe recognizable business abilities such as validating an invoice, reconciling an account, releasing an order or resolving a customer issue. They keep the conversation focused on business work instead of implementation details.
Business-readable
Capabilities use language business owners and operators can understand.
Assigned through responsibility
Digitals receive the abilities they need for the responsibilities they are accountable for.
Reusable
A useful business ability can support more than one digital or responsibility where governance allows.
Governed
Authority, policy and human approval determine when and how a capability may be used.
Connected to applications
Capabilities can work through the enterprise applications already running the business.
Extensible
Customers can add capabilities as their operating model and digital workforce evolve.
Start with real business work
Autonomize one responsibility without losing control.
Bring a business process, an existing agent initiative or an application landscape. Start with a bounded outcome and expand deliberately.